Your Warranty Explained: What’s Covered by iWindow Glazing
When you invest in new windows and doors, ensuring you’re protected with a reliable warranty is crucial. At iWindow Glazing, we understand that our customers want peace of mind knowing that their products are covered and that any potential issues will be addressed promptly. In this blog, we’ll break down our warranty coverage so you can understand what’s included, what’s not, and how to make sure your glazing project is fully supported.
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What Does Our Warranty Cover?
At iWindow Glazing, we are proud to offer warranties that ensure the quality and longevity of your glazing products. Here’s a detailed overview of what’s covered by our warranty:
Frame Warranty
Our aluminum frames, sourced from trusted suppliers like Alspec, come with a 10-year warranty. This warranty covers any defects in materials or manufacturing, ensuring that your frames are durable and long-lasting. Aluminum is known for its strength and resistance to corrosion, making it an ideal choice for homes in Sydney’s coastal environment. Our frames are built to withstand the elements, and we stand by their quality.
Glass Warranty
We supply high-performance glass from well-respected brands like Viridian and AGG, and we back this with a 5 to 10-year warranty (depending on the type of glass). This warranty covers defects such as distortion, discoloration, or other material failures that may affect the functionality or aesthetic of the glass. Whether you’re choosing energy-efficient glass, security glazing, or acoustic glass, you can rest assured that we’ve got you covered.
Powder Coating Warranty
Our aluminum frames are finished with Dulux and Interpon powder coating, which provides excellent protection against fading, chipping, and corrosion. These finishes are designed to last and come with a 5 to 10-year warranty. This warranty ensures that the frame’s finish remains in top condition, even in harsh weather conditions. Whether you choose Jasper, Monument, or any other powder-coated color, our coating guarantees that the color will not fade over time.
Seals and Weather Stripping
We understand the importance of keeping your home protected from the elements. Our window and door installations come with a 2-3 year warranty for seals and weather stripping. This warranty ensures that your windows and doors remain airtight and water-resistant, preventing drafts, water ingress, and ensuring energy efficiency.
What’s Not Covered by the Warranty?
While our warranties are comprehensive, there are a few conditions and exclusions to keep in mind:
1- Improper Installation or Maintenance
Our warranty covers defects in materials and manufacturing, but it does not cover damage caused by improper installation or lack of maintenance. That’s why it’s essential to have your windows and doors installed by iWindow Glazing’s certified professionals. We are fully licensed contractors in NSW, and our team ensures that all installations meet industry standards.
We also recommend regular maintenance and cleaning to keep your windows and doors in excellent condition. Neglecting basic care can lead to issues not covered by the warranty.
2- External Factors
While our products are built to withstand harsh conditions, we do not cover damage caused by extreme external factors such as storms, natural disasters, vandalism, or accidents. Additionally, if the product is modified or altered in a way that impacts its performance, the warranty may be void.
3- Wear and Tear
Normal wear and tear are not covered under our warranty. Over time, some minor signs of aging may occur with usage, such as slight fading of color or wear on the seals. However, we strive to ensure that our products maintain their appearance and performance for as long as possible.
How to Make a Warranty Claim
If you believe your glazing product has developed a fault that falls under warranty, here’s how you can make a claim with iWindow Glazing:
1- Contact Us:
Reach out to our customer service team either by phone or email. Provide details about the issue, including photos if possible, and your original purchase information.
2- Assessment:
Our team will assess the situation and determine whether the issue is covered under warranty. We may ask for additional documentation or inspect the product in person.
3- Resolution:
If the claim is valid, we will either repair or replace the defective part free of charge, depending on the situation. We aim to resolve claims as quickly as possible to minimize inconvenience for our customers.
Peace of Mind with iWindow Glazing
We know that replacing windows and doors is a significant investment, and we want to make sure that investment is protected. At iWindow Glazing, we stand by the quality of our products and our installations. Our warranties provide peace of mind, ensuring that you’re covered for years to come.
When you choose iWindow Glazing for your next glazing project, you’re not just getting top-tier products – you’re getting the assurance that your investment is backed by a comprehensive warranty. Whether you’re upgrading for energy efficiency, aesthetic appeal, or security, we’ve got you covered.
